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Data Privacy Policy & Settings

1. Scope of Application and controller

This data privacy policy informs users about the type, scope and purpose of the collection and use of personal data by the responsible controller.

DigiB B.V.
Johan Huizingalaan 400
1066 JS, Amsterdam 
The Netherlands
(hereinafter referred to as “DigiB”)

2. Data Protection Officer

Your trust is of key importance to us. Therefore, we remain available for your questions and remarks at any time. If you have any questions regarding the processing of your personal data and possible related rights (each as described below), you may contact our data protection officer directly, who is also available in the event of requests for access your personal data and any other applications or complaints related to data protection matters:

3. Collection and Processing of Personal Data

3.1 DigiB collects, processes and uses personal data within the scope of the operation of the internet portal/digital customer interface for ordering chemicals “Brenntag Connect” (“Portal”) as the controller within the meaning of the applicable EU data protection legislation.

3.2 Our portal is exclusively available to registered users. For technical reasons, your internet browser automatically transmits the following data to our web server when you access the Portal:
Domain name or IP address of your terminal device, date and time of access, URL of the requesting website, http response code, accessed file, amount of data sent, browser type and version, and operating system.

3.3 These data are stored by the web server and used by us to enable the use of the Portal and its technical administration, to secure system security and to further optimize our online content.

3.4 We use the registration data (title, name, email address, company name) for the establishment and implementation of your membership, the creation of your member account, the provision of our services and for contacting you, if and to the extent necessary for the aforementioned purposes. After entering your required data, you will receive an email from us to the email address provided and, by clicking on the link contained therein, you confirm that you have proper access authorization to the email address you provided in the registration form (double opt-in). We may also use the above-mentioned personal data to (re)design, expand and optimize our Portal and our online content in order to adapt to our users' needs and to provide individual recommendations.

3.5 If and to the extent we use partner companies (subcontractors) for support services in the processing of the commercial agreements, your data may also be passed on to these parties. In such cases, where the processing is to be carried out on behalf of us as the controller, we will only use processors that have committed themselves in writing prior to the provision of the data to comply with the legal data protection standards at least to the same degree that we have committed ourselves under the applicable data protection legislation.

3.6 As soon as the purpose for the collection, processing and use of the personal data has ceased to exist, we will delete this data without undue delay, unless there are legitimate reasons within the meaning of the applicable statutory provisions, such as in particular statutory retention obligations, to archive such data. In this case, the data is blocked instead of deleted.

4. Legal entitlement

The collection, processing, use and storage of personal data in accordance with Item 3 hereof will only be conducted if and to the extent we are legally entitled to do, either by statutory legitimation, or after the user has expressly consented to the use for the described purpose, or where granted under any other valid guarantee given. By ticking the consent box at the beginning of the registration process, user consents to the collection, use and processing of personal data by DigiB as described herein.

5. Submission of personal data

Your personal data will not be forwarded, sold or otherwise transmitted (collectively “submitted”) to third parties (excluding Affiliates (as defined below) of DigiB which have a need-to-know in order to process a commercial transaction in the Portal), unless where a) necessary for the purpose of processing the user relationship, or b) legally permitted by statutory provisions or on the basis of your consent, each only to the extent that it is necessary to fulfil our contractual obligations. “Affiliate” shall, for the purposes of this privacy policy, mean a corporation partnership, joint venture, trust or any other legal entity or association which through a majority of shares or voting stock (50% or more) is directly or indirectly controlling, controlled by, or under common control with, DigiB.

6. Rights of Data Subject

6.1 Upon your request in writing, you have a right to access to your stored data free of charge as well as, if the respective prerequisites are met, a right to rectification of inaccurate data, blocking or deletion of these data.

6.2 You can revoke your consent for / object otherwise to the collection and storage of your data at any time with effect for the future.

6.3 If you have any questions regarding the collection, processing or use of your personal data or if you require access, rectification, blocking or deletion of data, or if you intend to withdraw your prior consent, please contact us either in writing to the following address:

DigiB B.V.
Johan Huizingalaan 400
1066 JS, Amsterdam
The Netherlands

or by e-mail to our data protection officer:

Written form is also maintained by e-mail.

7. Cookies

7.1 Cookies are small text files that can be stored on your hard drive when you visit a website. These text files are generated by the web server with which you have connected via your web browser (e.g. Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari) and then sent to you. We use cookies on our websites, such as but not limited to cookies to document the frequency of visits to our websites.

7.2 Most web browsers are preset to automatically accept cookies. However, you may deactivate the creation and storage of cookies or set your web browser so that it notifies you as soon as cookies are intended to be sent. Please use the help function in the menu bar of your web browser or operating system for further guidance.

7.3 Please note that if cookies are deactivated, you may not be able to use the full functionality of our website.

8. Google Analytics

8.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers usually in the United States, but possibly in the EU member states as well. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the United States. On behalf of the website operator Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website operator.

Google will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser, see also Item 6 above. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

8.2 You can prevent the capturing by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents future collection of your data when you visit this website: Deactivate Google Analytics.

8.3 Here you will find more detailed information on Terms of Use and Data Protection. 

8.4 Please note that this website initializes Google Analytics with the setting “gat._anonymizeIp();” to ensure anonymized capturing by masking the last part of your IP addresses (IP masking).

9. Google Tag Manager

This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags from applications such as Google Analytics through a single surface/interface. The Tool Tag Manager itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data under certain circumstances. Google Tag Manager does not access this data. If deactivation has been made at domain or cookie level, such deactivation remains in effect for all tracking tags that are implemented with Google Tag Manager.

10. Heap Analytics

This website uses Heap Analytics, a web analytics service provided by Heap Analytics, Inc., 225 Bush Street, Floor 2, San Francisco, CA 94104, USA ("Heap Analytics"). Heap Analytics uses cookies, which are stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) will generally be transmitted to and stored by Heap Analytics on servers in the United States. The transmitted IP address is not combined with other data from Heap Analytics. On behalf of the operator of this website, Heap Analytics will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Further information on Heap Analytics and data protection can be found at

11. Hotjar

11.1 This website uses Hotjar, an analytics software provided Hotjar Ltd. (“Hotjar”) (, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). Hotjar allows us to measure and observe the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the tracking code and cookie about your visit to our website is transmitted to and stored by Hotjar servers in Ireland. The tracking code collects the following information: device-specific data.

The following information may be collected related to your device and browser:

  1. Device's IP address (captured and stored in an anonymized format);
  2. Device screen resolution;
  3. Device type (unique device identifiers), operating system, and browser type;
  4. Geographic location (country only);
  5. Preferred language used to display the Hotjar Enabled Site.
  6. Mouse events (movements, location and clicks)
  7. Keypresses
  8. referring URL and domain;
  9. pages visited;
  10. geographic location (country only);
  11. preferred language used to display the webpage;
  12. date and time when website pages were accessed.

11.2 Hotjar will use this information to observe your use of our website, to generate usage reports and other services relating to website usage and internet analysis of the website. Hotjar also uses third party services, such as Google Analytics and Optimizely. These third parties may store information that your browser sends when you visit the Portal, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements.

11.3 By continuing to use this website, you consent to Hotjar and its third party service providers processing your data as set out above and in further detail in the Hotjar Privacy Policy or Hotjar’s third party service providers’ privacy statements.

11.4 The cookies used by Hotjar have a different “lifetime”; some remain valid for up to 365 days, some remain valid only during the current visit.

11.5 You can prevent Hotjar from collecting your data by clicking on the following link and following the instructions there: Hotjar Opt-out.

12. Auth0

This website uses the services of Auth0, a service provided by Auth0, Inc., 10900 NE 8th Street, Bellevue, WA 98004, USA to administer and observe the logins into our system. Data is transferred to the United States and processed there. Auth0 meets the requirements of the EU-US Privacy Shield framework, which regulates the collection, use, and storage of personal data of EU data subjects. Please also note Intercom's privacy policy at

13. SendGrid

This website uses SendGrid, an email marketing automation tool. Please note that for the purposes of EU data protection legislation, SendGrid is the controller of Your personal information. For more information, please check SendGrid's Privacy Policy on their website:

14. Security

DigiB uses securing technical and organizational measures to protect the data made available to it against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are constantly improved and adapted in line with technological developments. Written form is also maintained by e-mail.

(Status: 04.09.2019)

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